You can reach our support team via:

• Live chat on our website.

• Email at [email protected].

• Phone support (available during business hours).

Eyby is more than just a marketplace—it’s a strategic partner for businesses looking to reduce costs, increase sales, and improve margins.

• AI-driven sales tools for smarter transactions.

• Seamless integration with ERP, CRM, and accounting software.

• Optimized B2B pricing and order management.

• Cost-effective marketing and digital product catalogs.

• Secure transactions and transparent data control.

Eyby maintains high marketplace standards through:

• Vendor Verification: All vendors go through a strict verification process before joining Eyby.

• Periodic Quality Checks: We conduct regular assessments to ensure products meet industry standards.

• Customer Reviews & Ratings: Buyers can leave feedback, helping maintain transparency and trust.

Refunds are processed based on the vendor’s refund policy and Eyby’s buyer protection guidelines. Certain conditions may apply.

If you receive a damaged or incorrect product, report the issue directly to the vendor within 48 hours of delivery. The vendor will assess the claim and provide a resolution based on their return and refund policy. If further assistance is needed, Eyby’s support team can help facilitate communication between you and the vendor.

Shipping is managed by our logistics partners, with real-time tracking provided for all orders. Vendors can also offer their own shipping solutions.

We accept major credit cards, bank transfers, mobile payments like M-Pesa (in supported regions), and escrow for high-value transactions.

• Sign Up & Log In: Create an account or log in to access dynamic pricing and exclusive offers.

• Browse Products: Explore our marketplace and select the items you need.

• Add to Cart: Add products to your cart and proceed to checkout.

• Choose Payment & Shipping: Select your preferred payment and delivery method.

• Confirm & Track: Place your order and track its status in your account.

Orders can be managed through your vendor dashboard, where you can track sales, update stock, and handle customer inquiries.

We offer a competitive pricing model, along with optional premium features for vendors who want greater visibility. Please contact us for more information.

It’s easy to get started:

1. Create an account on eyby.com/vendors.

2. Set up your store, upload product listings, and configure pricing.

3. Start selling using Eyby’s advanced sales tools and logistics solutions.

Eyby is ideal for:

• Suppliers & Manufacturers: Showcase products, reduce costs, and increase sales.

• Contractors & Builders: Find quality materials at competitive prices.

• Distributors & Wholesalers: Manage B2B sales efficiently with built-in logistics and pricing tools.

Eyby enables rapid deployment, allowing businesses to:

• Sign up and set up a store quickly—no coding or complex setup required.

• Start selling immediately—upload products, customize settings, and begin transactions.

• Integrate with existing systems—connect Eyby to ERP, CRM, and accounting tools.

Eyby prioritizes data protection and compliance with:

• Industry-Standard Certifications: Ensuring secure transactions and data privacy.

• Transparent Data Control: Customers have full control over their personal and business data.

Eyby’s AI-powered digital catalogue allows businesses to:

• Showcase their entire product range online.

• Update product details in real time (pricing, stock levels, etc.).

• Eliminate printed catalogues, reducing marketing costs.

• Expand their reach with a searchable, interactive experience.

Yes! Eyby’s API-driven system allows seamless integration with most major ERP, CRM, and accounting software, ensuring smooth workflow transitions.

Eyby ensures efficient, transparent, and cost-effective logistics through:

• Integrated Delivery Solutions: Real-time tracking and OTP-verified proof of delivery.

• Crowd-Sourced Logistics: Connect with logistics providers to optimize last-mile delivery.

• Digitized Proof of Delivery: Enhances security and minimizes delivery disputes.

Cost Reduction & Operational Efficiency

Eyby helps businesses cut unnecessary expenses and optimize workflows:

• No Licensing Fees: Unlimited user access at no additional cost.

• Electronic Document Storage: Eliminates the need for physical archiving of invoices and delivery records.

• Integrated Delivery Solutions: Real-time tracking and OTP verification reduce logistics costs.

• ERP & Workflow Automation: Reduces manual tasks, lowers labor costs, and minimizes errors.

• Crowd-Sourced Logistics: Optimizes last-mile delivery while reducing expenses.

• Seamless ERP Integration: Works with major ERP, CRM, and accounting systems.

• Multi-User Access: Assign specific roles and permissions for better team collaboration.

• Headless Commerce: Separates front-end and back-end for flexible and scalable growth.

Sales Growth & Revenue Optimization

Eyby provides powerful tools to increase sales and maximize revenue potential:

• Digital Product Catalogues: Showcase your entire product range online with real-time updates.

• Seamless Search Functionality: Customers can quickly find and purchase products.

• Cost-Effective Marketing: Leverage Eyby’s subscriber base and social media for targeted promotions.

• AI-Powered Sales Agent: Recommends products, enhances personalization, and identifies upselling opportunities.

• E-Commerce & Credit Sales: Reduce reliance on a large sales team while enabling B2B credit sales.

Maximizing Profit Margins

Eyby helps businesses increase profitability with strategic tools and features:

• Sales Team Empowerment: Mobile/remote access to inventory, approvals, and invoicing speeds up transactions.

• Custom B2B Pricing: Set flexible pricing for different customer segments.

• Crowd-Sourced Logistics: Optimize last-mile delivery at reduced costs.

• Lower eCommerce Costs: No need for expensive website development or hosting.

Eyby simplifies, streamlines, and accelerates B2B sales with:

• End-to-End Order Management: Automates admin tasks with self-service quoting and ordering.

• AI Sales Agent: Recommends products, identifies leads, and personalizes interactions.

• Multi-Storefront Capabilities: Manage multiple digital commerce experiences under one system.

• Catalog-Embedded Buying: Converts PDFs and brochures into digital shopping experiences.

• Advanced Filtering System: Enables precise product searches with dynamic filters.

• Customer Portals: Role-based access ensures personalized buying experiences.

B2B sales are complex—requiring solutions, not just products. Eyby is committed to developing an agile, all-in-one digital marketplace that provides manufacturers, distributors, and wholesalers with the tools they need to scale their businesses efficiently in the evolving digital economy.

With industry-leading B2B commerce solutions, sales order management, product information management, and logistics coordination, Eyby offers a flexible and powerful platform tailored to the unique sales needs of modern B2B sellers. Eyby removes the risks and inefficiencies of traditional procurement, eliminating costly delays and disconnected supply chains.

Our cloud-based marketplace is designed to work seamlessly out-of-the-box (or as a headless integration) with your existing ERP, CRM, and other critical business software through our API integrations and custom solutions.