Turn off the hot and cold water supplies and open the tap to relieve pressure. Remove the handle, trim plate, and any cover parts to expose the mixer body. Check the brand/model and get the correct service kit or replacement body before proceeding.
If servicing the existing body, inspect the cartridge, seals, O-rings, and ceramic discs for wear, limescale, or damage. Clean mineral deposits with a suitable descaler, not abrasives. Replace all worn seals and the cartridge if it is scored, stiff, leaking, or hard to turn. Lightly lubricate new O-rings with silicone grease only. Refit parts in the same order and tighten correctly.
If replacing the whole in-wall body, first confirm that the wall has an access panel or that the wall finish can be opened safely. Disconnect the inlet and outlet pipes from the mixer body. Remove the fixing brackets or screws, then withdraw the old body. Fit the new body at the correct depth and level, making sure the “top,” “hot,” and “cold” markings are oriented properly. Secure it firmly, connect the pipework, and pressure-test all joints before closing the wall.
Restore water slowly and check for leaks with the wall still open. Test operation, temperature control, and flow. Only refinish the wall once everything is completely dry and leak-free. If the body is concealed and inaccessible, or if soldering, pipe rerouting, or waterproofing is needed, it is best to use a qualified plumber.