Call +(254) 703 030 000 / 751 483 999 / 721 704 777
Call +(254) 703 030 000 / 751 483 999 / 721 704 777
Call +(254) 703 030 000 / 751 483 999 / 721 704 777
EYBY Product Categories


How do I shop on EYBY?

You can search through our vast collection of vendor items.  To shop, quiclky create an account and get verified, then shop and check-out your order. We deliver within Kenya with custom pricing for your consignment.

How do I place an order?

Shopping on EYBY is an easy to follow process. Once you have identified the product you want to buy, follow the steps below:

  • Click on ‘buy now’, to add this product to your cart,
  • Click on ‘cart’ in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on ‘Confirm order’ to proceed to the payment portal and complete your order.

How Do I Track My Order?

To track your order please enter your Order ID in the fields marked on this page and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received

How can we contact you in case of support or inquiries?

Contact us  on the following:

  1. Contact us page on our website – General inquiries
  2. WhatsApp live chat – Product inquiries and support
  3. Our customer care help desk phone numbers

Do I Need A Account To Place Order?

To place an order as a shopper on EYBY, you require a verified account which you can create by signing-up here

What payment methods do you offer?

You can choose from the different payment methods available on EYBY. Please find below the list of available payment methods:

  • Credit/Debit Card payments
  • Mobile Money payments

I ordered multiple items but I have received only one item so far. What’s seems to be the problem?

After shopping on EYBY, Items are shipped separately by different vendors/ sellers for minimum delay of your order. When you buy from several sellers with different delivery types, the goods might be delivered separately and shipping takes different days to be fulfilled.

These are our delivery types for goods sold on EYBY:

  1. Deliver type for products under ‘EBE’ (Express By EYBY) will take 1-3 working days,
  2. Products under delivery type ‘DS’ (shipped by local seller) will take 3-5 working days,
  3. Products under delivery type ‘GS’ (shipped from overseas/global) will take 15-25 days, each delivery type goods is shipped individually.

How to redeem your EYBY voucher?

How to redeem your EYBY voucher?

Firstly, you have to confirm whether you have a valid voucher available or not? This is the procedure:

  1. Once on the ‘Shopping Cart’ page before you proceed to the payment page of our website, select the option to ‘Apply coupon code’ on this page.
  2. Once you input your coupon code into the field above, our system will verify the existence of your code. If valid, your code will honor what it was meant to accomplish for example. a 20% discount on your first shopping basket successfully purchased from EYBY.

Why do I have to verify my phone number or email ?

It is much easier for you as our esteemed shopper to retrieve your password via E-mail or SMS in case you forget while trying to log into your EYBY account. Additionally, our verified shoppers stay updated on new offers, sales, discounts and even stand to win in our raffles or loyalty programs.