Reporting - Issue with a seller

If you encounter any issues with a product, such as defects, delays, or incorrect items, we recommend contacting the seller directly through Eyby's messaging system to resolve the issue.

1. Clearly describe the problem.

2. Follow up based on the seller's return/refund policy.

3. Eyby does not handle or mediate disputes.

 

Why Eyby has this policy

As Eyby provides a platform for sellers, resolving transaction-related issues remains the responsibility of the buyer and seller.